GN
Gareth N

1 reviews | Active since Oct 2016

21 Oct 2016, 12:55

Invasion of privacy

<p>I got a call from a lady today explaining that my number has been exclusively selected by CellC for a special offer. She knew my name, surname, cellphone number and office number. She claimed to know that I use more than a R150 airtime per month (from vodacom) and therefore qualify for this special offer at Cell C. </p> <p>When I asked where she got my details I was told that the "system" uses an auto dialer and a data base. Now my problem is that I never gave permission to Cell C to contact me with any promotions so I am not supposed to be in any of there databases. I asked the lady to escalate my concern to a manager to explain how I got onto there database, and was then told that CellC purchased this database from a third party.</p> <p>She could not tell me who this third party is.</p> <p>Surely I should be allowed to know who is selling my personal information and be upset with the fact that CellC is (in my opinion) obtaining personal info *******ly. </p>

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Replies (2)
Cell C
Cell C's reply21 Oct 2016, 13:04
Official

Thank you for posting to us.

We have requested one of our team members to contact you and provide clarity regarding this matter. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply24 Oct 2016, 11:02
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN