Internet Service Outage for Over 6 Days

Dear Cell C Customer Support Team,

I am writing to express my deep dissatisfaction with your service. It has been more than six days since I last had access to the internet through your network, and this has caused me significant inconvenience. I have tried calling customer support multiple times, but the calls do not go through. I have also reached out via WhatsApp and email, yet I have received no response.

Please note that my account is fully paid and up-to-date, so there should be no issues on my end regarding payment. The lack of communication and support is extremely frustrating, and I feel as though my concerns are being ignored. Given this experience, I cannot recommend your services to anyone and am seriously considering switching to a more reliable provider.

Please address this issue urgently, and let me know when I can expect my internet service to be restored. Additionally, I would appreciate information on any compensation you provide for such prolonged downtime.