Internet service cut without notice

<p>On the 17th of June, I’ve agreed with internet service provider with Cell C.</p> <p>On the 28th July my service was automatically cancelled because something with my credit was not approved. I’ve called the number ********** 665 (Credit Vetting) provided by Cell C to check what was wrong. My ID was not in the system of the Credit Vetting.</p> <p>I was told by Cell C that I should pay R1798, 00 referring to two months payment up front. Although, on a telephone call, I was told that this is the amount to be paid from the period of 17 of June to 28 July. I’ve asked, on an email, for the invoice. I have not received any answer.</p> <p>It is very odd to have a service cut without the process of payment, which I was expecting to pay now, on the end of July. On the contract with Cell C I authorize debit order for the monthly payments, but now I am not sure what is happening.</p> <p>I’ve called Credit Vetting 11 times after the first time and nobody answer the phone.</p> <p>I just want to understand how is possible to have a service cut without any notice and without even the payment have been processed?</p> <p> </p>