Internet payment not reflecting

Saturday 30 January at 10:33am I loaded R150 airtime from my bank acc. after 30 min I called the call centre and asked why my air time was not reflecting and they said that they were not experiencing any problems and I should wait a while longer. I called back later and another agent told me to give it till end off business. around 18:00 I called again and they told me to give it 48 hours. Monday 1February I called at around 16:40 and after being put on hold and getting cut off twice I asked to speak to the supervisor. I explained everything to him and he asked that I send through a bank statement. I was then sent a reff. number for the first time. Today at 9:55 I sent through the statement and call to try and confirm the receipt of this statement. the lady I spoke to did not give me a chance to give her my full reff number and she started telling me that they had no problems with internet payments. when she finally gave me a chance to speak I gave her my reff number and again she rambled on about what was sms'd to me. when I again had a chance to speak I told her I sent through the statement and wanted to speak to A Khoza and she said that it will take another 24hour to resolv