INTERNET INSTALLATION 8 WEEKS - POOR POOR SERVICE

FORMAIL COMPLAIN

ATTENTION CELL C CEO / HELP DESK AND MANAGING DIRECTOR

ATTACHED HERETO PLEASE SEE CORRESPINDANCE ON INSTALLATION ON LINE AT MY ADDRESS. THE CALL WAS MADE ON THE 8TH OF DECEMBERE 2018 WHEREBY I IMMEDIATELY MADE PAYMENT THEREAFTER FOR THE AMOUNT OF R699.00 TO COMPELTE THE ORDER. THE ORDER WAS TAKEN AND PLACED BY Khumbelo Dzege - Direct Sales Agent IN THE Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch office.

I HEREBY REQUEST A RECORDING OF THE CALL AS WHEN I SPOKE TO THE SALES AGENT I ASKED RELEATIVE QUESTIONS TO WHICH I HAVE NOW COME TO FIND OUT THIS IS A CONTRACT AND A LIEN THAT HAS BEEN INSTALLED.

AFTER SEVERAL COMPLAINTS TO HEAD OFFICE (PLEASE SEE ATTACHED) THE LINE WAS INSTALLED YESTERDAY HOWEVER I WAS THEN ADVISED THAT CELL C NEED TO PROVIDE A MODEM. THIS IS NOT WAS I WAS TOLD ON THE TELEPHONE CALL. I WAS UNDER THE IMPRESSION THAT THE UNIT WOULD BE A MOBILE UNIT AS I PLAN TO MOVE IN 6 MONTHS TIME AND HEREBY REQUEST THAT YOU EITHER CORRECT THIS IMMEDIALTY AND PROVIDE ME WITH A MOBILE UNIT OR PROVIDE ME WITH A FREE INSTALLATION AT MY NEW ADDRESS WHEN I MOVE IN 6 MONTHS.

WHAT I REQUEST NOW: EITHER A MOBILE UNIT CONNECTING ME IMMEDIATELY TODAY TO THE INTERNET OR A MODEM DELEIVERED TODAY AND SET UP

THE PAYMENT WAS DONE ON THE 8TH OF DECEMBER AND IT IS THE 15TH OF JANUARY WHICH IS OVER A MONTH. I HAVE BEEN PATIENT ENOUGH AND REQUEST YOUR IMMEDIATE ATTENTION IN THIS REGARD.

PLEASE BE ADVISED I AM ON AN ALTERNATIVE NUMBER AT THE MOMENT AND CAN BE REACHED ON EITHER: • ********** 786 • ********** 550 • **********

ADDRESS IS: 1 SPODE PLACE UMGENI PARK DURBAN

ID: ********** 151089

CIRCUIT NUMBER B ********** 921

PLEASE TREAT THIS AS URGENT.

REGARDS CLARKE UDDGREN