DG
Debbie G
1 reviews | Active since Sept 2018
12 Jan 2024, 13:39
Internet has been cut off by Cell C!
My internet was cut off by Cell C on the 11th of January. I have logged a ticket and am still waiting to be reconnected. I desperately need to work. To re-connect me should take 1 minute or less. This is not good service as it is NO FAULT of mine. Cell C is at Fault. Looking forward to a re connection today. Please contact me urgently.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
12 Jan 2024, 14:00Dear Debbie Gordon
Thank you for reaching out.
We have received your query regarding your internet service , please private the ID number linked to your account so we can assist accordingly.
Regards
Cell C | NH
Thank you for reaching out.
We have received your query regarding your internet service , please private the ID number linked to your account so we can assist accordingly.
Regards
Cell C | NH
Cell C's reply12 Jan 2024, 14:00
Official
Dear Debbie Gordon
Thank you for reaching out.
We have received your query regarding your internet service , please private the ID number linked to your account so we can assist accordingly.
Regards
Cell C | NH
Thank you for reaching out.
We have received your query regarding your internet service , please private the ID number linked to your account so we can assist accordingly.
Regards
Cell C | NH
DG
Debbie G's updateReviewer Update
12 Jan 2024, 14:33My reference number is CF079597 - please call me on ***. This is unacceptable
DG
Debbie G's update12 Jan 2024, 14:33
Reviewer Update
My reference number is CF079597 - please call me on ***. This is unacceptable
DG
Debbie G's updateReviewer Update
12 Jan 2024, 14:41This was entirely Cell C's fault and now I am losing business
DG
Debbie G's update12 Jan 2024, 14:41
Reviewer Update
This was entirely Cell C's fault and now I am losing business
Cell C's replyOfficial
12 Jan 2024, 14:55We have referred the matter to the team for further assistance .
Cell C | NH
Cell C | NH
Cell C's reply12 Jan 2024, 14:55
Official
We have referred the matter to the team for further assistance .
Cell C | NH
Cell C | NH
DG
Debbie G's updateReviewer Update
12 Jan 2024, 15:08Thank you. Unfortunately I have been told that since early this morning. I expect connectivity within the next hour. Alternatively I will be escalating further.
DG
Debbie G's update12 Jan 2024, 15:08
Reviewer Update
Thank you. Unfortunately I have been told that since early this morning. I expect connectivity within the next hour. Alternatively I will be escalating further.
Cell C's replyOfficial
12 Jan 2024, 15:55The team is already working on resolving the issue , we apologize for the inconvenience this has caused .
Cell C | NH
Cell C | NH
Cell C's reply12 Jan 2024, 15:55
Official
The team is already working on resolving the issue , we apologize for the inconvenience this has caused .
Cell C | NH
Cell C | NH
DG
Debbie G's updateReviewer Update
12 Jan 2024, 19:10Thank You so much to Moses and Busiswe from Cell C for their prompt response today. My internet has been restored. What excellent customer service from these 2 employees
DG
Debbie G's update12 Jan 2024, 19:10
Reviewer Update
Thank You so much to Moses and Busiswe from Cell C for their prompt response today. My internet has been restored. What excellent customer service from these 2 employees