PK
Paul K

1 reviews | Active since Aug 2011

25 Jun 2017, 17:56

Internet down again

<p>Internet down for the 5th time in 6 weeks. So much for the hoys of fast unlimited fibre. Between Vumatel and CellC Fibre they struggle to get it right. Who is at fault I don't really care all I want is my fibre to work all the time. Imagine if I only paid some of the time like my fibre works some of the time. I would be disconnected the instant I failed to pay. However when my internet is down do I get credited for the days it is off, no I do not. I went to fibre because ADSL is so slow and "unreliable", seems I was wrong, no fibre connection is way slower than ADSL, which seems to work. </p>

0
Replies (2)
Cell C
Cell C's reply26 Jun 2017, 07:27
Official

Thank you for notifying us of the above.

We will refer this matter to the relevant department for assistance and a solution will be provided.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply26 Jun 2017, 12:30
Official

Nelly confirmed that she contacted you to assist with this matter. However, you advised her that your connection problem is sorted.

Regards

Cell C | PN

Best regards,