SP
Sophi-Mari Pienaar

1 reviews | Active since Jan 2016

18 Jan 2016, 18:52

Internet contract dispute

Cell C Head Office<br> I signed a internet contract with Cell C on the 27th of Oct 2015 for 40 G a month for R399.00. End of Nov they deduct over a thousand rand from my account. I queried the amount through a branch, no reaction. The same thing happened during Dec. I reversed both payment and pay the correct amount in by electronic transfer. Early in Jan 2016 they hotlined my account and cut off my Internet. Several calls and e-mails later, nothing is solved. I received reasons like: non-payment, I went over my limit (but I capped my internet), the Cell C branch loaded my contract incorrectly. <br> ***

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Replies (1)
Cell C
Cell C's reply19 Jan 2016, 07:26
Official
Hello S.Pienaar,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,