JvdH
Jan van den Heever
1 reviews | Active since Aug 2018
30 Oct 2018, 15:40
International Roaming still not working!!!!!!!!!!!
Cell C, now I understand why the logo "Cell C" is bigger than "Connect your way".... You are never wrong and I clearly don't know how roaming works according to your staff. I received a SMS stating my bill limit has been reached... Seriously? I was out of the country and due to roaming still not working, only received SMS on Sunday 16h11 when I crossed the boarder???
I clearly made a big mistake leaving my previous service provider, at lease I had International roaming with them?
Well now I am stuck with you lot? CHALLENGE ACCEPTED.... I am paying for a service and you will provide me this service!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
30 Oct 2018, 15:51Good afternoon Jan
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply30 Oct 2018, 15:51
Official
Good afternoon Jan
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
JvdH
Jan van den Heever's updateReviewer Update
13 Nov 2018, 15:09Good day Cell C;
You have proven that you do not care about me as a customer. I have had only your response above and no further communication.
I call and found out that it will cost me a arm and leg to leave Cell C...….
Now publicly I need to know, am I a customer of Cell C, or do my problem with roaming not concern you?
JvdH
Jan van den Heever's update13 Nov 2018, 15:09
Reviewer Update
Good day Cell C;
You have proven that you do not care about me as a customer. I have had only your response above and no further communication.
I call and found out that it will cost me a arm and leg to leave Cell C...….
Now publicly I need to know, am I a customer of Cell C, or do my problem with roaming not concern you?