International Roaming

I went in to Cell C to confirm that my international roaming was off.<br> I did that on two occasions before i left for Mauritius. I use the hotels WiFi to make a call to RSA and by<br> Wednesday i received a SMS stating that i have a usage Fee of R 1997.00.<br> I arrived back the Sunday 25 Jan 2015 and went to the store on the 26th.<br> I was told that i must wait till the 12th of Feb for them to see the bill on the system.<br> I returned on the 14th of Feb and Shahieda phoned customer care.<br> On the 17th Feb another call was logged Ref: SD 359504 disputing the Roaming Fee.<br> I was told later on returning to the store that i activated International roaming the 12/5/12.<br> I told them that was on the old contract an on activating my new contract on 07/01/14 i specifically asked for no roaming nor cli activation.<br> I spoke to the area Manager Francois Louw on the 24/02/15 and explained the whole situation and he said he will consult with someone and get back to me the next day.<br> Not one of the two branch ladies had any explanation for me and my bill of R 2533.00 went through on the 25th Feb 2015.<br> Up till today no one has contacted me again and i feel it was their mistake not mine.