1 reviews | Active since Feb 2018
Internal ***** **** at Cell-C
My name is Portia. I have a ***** **** perpetrated on my bank account. I noticed the unauthorized debit orders going off from March 2021. My initial response was to contact my bank and to instruct that the amounts be reversed. I even paid for the debits to be blocked. However this measure was not effective because the debits were taking place on random dates and different amounts would go off. On certain months there would be two debits at a time. So, on 9 September I took the time to report personally at Cell-C head office in Woodmead . I spoke to one of their agents while in company of my husband agents who advised me that I am reflecting on their system as having a contract with them and hence the debits. I advised her that I’be had a single contract with only one service provider MTN ever since I owned a mobile phone. I’ve never switched service providers. I was advised by the agent to go and depose to an affidavit and to submit a copy of my I’d and bank statement to enable their ***** department to investigate my matter. I obliged to this request and submitted all required information on 10 September via email to the said agent. She immediately acknowledged receipt and advised that my matter has been directed to the ***** department. I never heard anything from cell-c. On 7 October I noticed that a mother debit in the amount of R7 505.49.went off. I believe there’s an internal ***** taking place at cell c and no one is interested to resolve it.
Thank you for contacting Cell C.
Please provide us with your Cell C number/ID number.
Regards
^MP
Thank you for contacting Cell C.
Please provide us with your Cell C number/ID number.
Regards
^MP
My contact number is ***. Please contact me any time.
My affidavit and supporting documents were sent to Nadine Atwell at your offices and they were forwarded by her to the same email address you are citing here. Today I was at your offices again. Your agent on the floor told me verbally that you have already confirmed that this is a ***** and you have taken a decision to cancel the ********** contract. I am not sure when was this decision taken and I’m still burgled about why it’s not implemented. Therefore, I urgently need a written confirmation to be sent to me of the ***** which I need to take to my bank for this madness to stop. Nadine and your other agents I found today have my cell numbers and two of my email addresses which they have used even today to email me. Please access all the documents I’ve provided and communicate with me ASAP regarding the written confirmation acknowledging the ********** activity and to confirm when will all amounts debited paid back to me since inception of this ******* contract.
I must also commend the two agents on the floor today for their assistance particularly Benedict Mpete who was absolutely sympathetic to my demise. He really tried his best. He also gave me a case number ***. So I believe you can access all you need to close this out swiftly knowing that my anxiety is around the fact that at any day of the month even tomorrow this debit can go off again. Please stop this **** immediately!
I am truly grateful to Hellopeter for enabling this channel to consumers. 🙏🏾
My contact number is ***. Please contact me any time.
My affidavit and supporting documents were sent to Nadine Atwell at your offices and they were forwarded by her to the same email address you are citing here. Today I was at your offices again. Your agent on the floor told me verbally that you have already confirmed that this is a ***** and you have taken a decision to cancel the ********** contract. I am not sure when was this decision taken and I’m still burgled about why it’s not implemented. Therefore, I urgently need a written confirmation to be sent to me of the ***** which I need to take to my bank for this madness to stop. Nadine and your other agents I found today have my cell numbers and two of my email addresses which they have used even today to email me. Please access all the documents I’ve provided and communicate with me ASAP regarding the written confirmation acknowledging the ********** activity and to confirm when will all amounts debited paid back to me since inception of this ******* contract.
I must also commend the two agents on the floor today for their assistance particularly Benedict Mpete who was absolutely sympathetic to my demise. He really tried his best. He also gave me a case number ***. So I believe you can access all you need to close this out swiftly knowing that my anxiety is around the fact that at any day of the month even tomorrow this debit can go off again. Please stop this **** immediately!
I am truly grateful to Hellopeter for enabling this channel to consumers. 🙏🏾