1 reviews | Active since Jun 2013
<p>After trying unsuccessfully to contact an 0860 number, I was advised by Cell C that the contract I have does not permit calling to these types of numbers using free minutes. One has to purchase airtime to dial these numbers on my contract. This in itself was an irritataion, but then I started thinking about the situation had I been in desperate need to contact the 0860 number in a real emergency. In the light of the fact that we have so much crime in our country, one would first need to get on to ones internet banking on ones phone (assuming that the person has access to internat banking), transfer money to the mobile contract, purchase an airtime bundle, then make the call to the 0860 number.</p> <p>I have spoken to some work coleagues and they were unaware of this "restriction". I wonder how many other people are aware?</p>
Hi John
As per the terms and conditions of the subscriber agreement, inclusive benefits” meaning any voice minutes/SMSs/MMSs/data that is included as part of the agreement and for which no extra charges are owed by you. These benefits are only for local use on local South African networks.
Therefore, you can not call numbers such as 0800 / 0860 / 0861 with your inclusive minutes.
Regards
Cell C | PN
Best regards,
Hi John
As per the terms and conditions of the subscriber agreement, inclusive benefits” meaning any voice minutes/SMSs/MMSs/data that is included as part of the agreement and for which no extra charges are owed by you. These benefits are only for local use on local South African networks.
Therefore, you can not call numbers such as 0800 / 0860 / 0861 with your inclusive minutes.
Regards
Cell C | PN
Best regards,
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Moses has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
Moses has been in contact with you to assist with this matter.
Regards
Cell C | PN
Best regards,
Hi everyone. To Cell C's credit, I have been contacted and I have discussed this issue with them. As I explained, this comment was not a "complaint" as such, more a "heads-up" for others who may be comtemplating purchasing a Cell C contract. Moses acknowledged that the issue is real, and I suggested that the Cell C personnel in the shops make people specifically aware of this when they are looking to purchase a Cell C contract. Something to think about when looking to purchase a mobile contract.
Hi everyone. To Cell C's credit, I have been contacted and I have discussed this issue with them. As I explained, this comment was not a "complaint" as such, more a "heads-up" for others who may be comtemplating purchasing a Cell C contract. Moses acknowledged that the issue is real, and I suggested that the Cell C personnel in the shops make people specifically aware of this when they are looking to purchase a Cell C contract. Something to think about when looking to purchase a mobile contract.
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