Insurance *******- Part 2

So its been about 8 days and some hours since my review below. Cell C responds and i get a call and as you can expect Cell C Insurance. do what they can to keep me as a customer. I even get a personal email to send to *** should i get no response. So i finally get a response.

From: Worldwide Administration Services Cellc Device Insurance Claims <***> Sent: Thursday, 23 September 2021 08:43 To: Randall Simons | Swan <***> Subject: [Ticket ID: 196761] documentation needed

Good day Randall Thank you for the documentation you have submitted. Kindly be advised that an update email has been sent to the relevant department. Please note that the process might take 24-48 hours to be completed. Kind Regards Lwazi

This was sent to me Thursday, 23 September 2021 08:43. The turnaround is stated as 24-48 hours. Well its almost 160 hours later. This service is extremely disappointed and mark my words, i own a Mobile and Data contract with Cell C. i DONT plan on extending once these run out. As for my insurance, lets just say I will be cancelling with short notice.

22 Sep 2021, 15:39 Insurance ******* So do mobile insurance actually work. Well after almost 4 years sadly mobile insurance is *****. I like being able to do a claim on a app on my mobile with the swipe and click of a button. Well not with Cell C. Cell C uses a Hollard for their mobile insurance and Hollard outsources to Worldwide Administration Services. 3 parties to maintain balance for one mobile device. So last week Friday i put in a claim for a cracked P30 Lite cracked screen. When doing this i got a ticket number and a response from Worldwide Administration Services to complete bits of the form i missed out on. Immediately i completed it and sent it back. 48 hours later i call back to check if all is in order and get told they did not receive my email. So for 1 hour i go back and forth with consultant at Worldwide Administration Services named Nthabiseng and Karabo to get this resolved. I use 2 separate emails work and personal and still these guys are not getting my details. Karabo then takes my contact and promises a return call well hello 3 hours later no call. We im certainly cancelling Hollard/Cell C. Poor Poor service. Cell C easily annoys you selling product like insurance, then do monthly debits without question. Why after paying an insurance amount for 3 years, now that i need to claim its an issue. This is extremely poor and yes i would never recommend and possibly planning to close this insurance and use legal advise to pursue legall actions.