Insurance taking forever once again to place device

<p>I have insurance with csurance. I booked in my iPhone 6 to be repaired as the screen was cracked. I was asked to send in the claim forms and I had done that already by the 6th of June. I was told I should wait for Cell C repairs to give me a quote for the device and they will take it from there. I have given the the quote for the device and waititng for them to give me the excess fee and return the device. Everything is such a drag. If i dont call them back everyday, no one gets back to mr like they continously promise. They debit my account monthly with no hustles but when it comes to them to do they job, it takes forever. Whats the point of having an insurance that you pay for monthly if your device is not returned as soon as you need it? I hav e been experiencing bad service with cellc and any department linked with them. This is not my first time having problems with the insurance department. last year March, I claimed for a ****** phone and was only sent through to me only in Novemeber last year after I had repoted them to HelloPeter. </p>