Insurance ****!!!!!

On the 13/01/2022 I activated device insurance on my new device 0788 - CSURE411866 I received all relevent documentation via email.

On the 19/01/2022 a Cell C consultant phoned me to say they just want to go over the terms and conditions. Great this was done.

Now 20/01/2022 my insurance on the above said device has be cancelled by said consultant. I have no idea why.

I also explained that my Samsung that is also on insurance is no longer used on the 0722 number as my son is now using the Samsung. She assured me she would make the changes so that i do not loose my insurance on the Samsung device.

I then get emails stating that 3 of my other numbers now have Sim insurance on that i did NOT request!!!!

How the hell can a consultant just add and change things the way they want.

I would like to be sorted out ASAP.