INSURANCE ****?

<p>My son's phone was ****** in Aug. All documentation forwarded to Finrite who does Cel C Insurance. I phone every single day - call goes unanswered after 40 minutes. Have managed to speak to someone twice. Had to fax proof that my insurance payments were up to date. Did this. Twice. They still claim not to have received it. Am on line to them at the moment. They have put me on hold - it has now been 15 minutes. I have tried to email as well but do not even receive a response. SURELY THERE IS ***** INVOLVED HERE? When you take someone's money every month but there is no service? Surely that is in breach of the contract? I am so disgusted.</p>