Insurance/ not informed and incompetend

im a client or 15 years, last week my cell phone was smash and grabbed, did all the needed, reported the case to cell c received an itc nr, received a case nr from the police, when i phoned cell c customer care they said i need to phone another company who's responsiable for inusrance claims..a week later with no feed back when i phoned customer care again..they said according to their records no insurance was on the handset, i had insurance for the past 14 years with cell c why will i not have insurance NOW....easy they didnt INFORM me on the previous upgrade, yes the cosultant from the clearwater didnt inform me to go to another company to arrange insurance..Well i went back to clearwater store and asked the manager of the store if he would be willing to check if we can maybe arrange or sort the issue asap..2 days later no feedback from the manager..cradle stone store suggested to pay the outstanding contract fee and upgrade which will be R2800, i paid over R300 000 to cell c over the period of contracts, i even said i will pay a R1000 to sort the issue, cell c store manager said the owner of clearwater store doesnt want to help at all<br> <br> thanks cell c for trying to keep clients