Insurance matters 20 days and still no joy

Good Morning

I hope this email finds you well

I am a bit concerned as to how my claim is being dealt with ,i feel that i have been given the run around by your department.

I phoned this morning to verify my claim around 9 30 and to see what progress of any has been made on my claim. I was then told to phone again in half an hours time only to be told that my claim had been sent to the underwriters for approval yet again to be verified and this process would take a furthe 7 to 21 days. The lady on the phone told me this was done at 9h30 this morning which leads any rational thinker to believe my claim was only worked on after me phoning? How true is this i wonder?

Given that i started this process on the 26/5 and as per instruction only after phoning regularly to get feedback emailed pictures on the 9/6 (this is how i got your email) and now have phoned to follow up on to be given this information comes as quite a surprise. I have not missed a payment on my insurance and have been a loyal customer to cell c for a number of years and i find it absolutely unacceptable that this is how i am treated.

Unfortunately yours is the only correspondence in writing that i have been given regarding my claim and begrudgingly i have to use this chanel to vent my frustrations, unintentionally drawing you into the middle of this debacle i find myself in.

Could you please advise what steps i need to take if any to rectify any faults from my side that could speed up this process or any routes i may take to ensure i have at the very least some correspondence with the broker who seems to be mishandling my claim so we can conclude this matter amicably.

Thank you kindly