1 reviews | Active since Oct 2016
Insurance is *****nse and service is worse
<p>you know i just been trying to call this cell c insurance people for a very long time from 2 until now! they answer your call and then they hang up and then you call again and they do the same thing! different consultants! now finally this lovely lady managed to assist but guess how much the access fee was ? R2699,80 somthing for my iphone that i pay over R250 a month and then they ask me to pay that amount of money after almost 11 months ? vodacom charges way less than them but its Okay its fine so i payed the money same time as they requested and then now its time to give me my phone they saying that they are out of stock they wanna give stupid s6 or iphone 6s 16gb not even a plus! and i lost an iphone 6 64gb Plus! i ask them plain and simple, Give me the phone i ve been paying insurance for then! i swear i would never suggest anyone to use cell c for insurance and the painful thing is you wait for a long time for the stupid phone the service dilevery is super poor on top of that its super expensive this guys are ripping us off mxim!! </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
okay thanks, I hope this issue will be resolved soon please cause i dont have a phone at the moment and am missing a lot of mails and important calls on that num and i also use the phone for my work applications. Please resolve the issue agently and follow up on this R2700 access fee it doesnt make sence!
okay thanks, I hope this issue will be resolved soon please cause i dont have a phone at the moment and am missing a lot of mails and important calls on that num and i also use the phone for my work applications. Please resolve the issue agently and follow up on this R2700 access fee it doesnt make sence!
Please be advised that Moses has escalated this matter for further assistance and feedback will be provided.
Regards
Cell C | PN
Please be advised that Moses has escalated this matter for further assistance and feedback will be provided.
Regards
Cell C | PN
You know its been like over two weeks since i claimed for my phone but it seems like this insurance likes to take my money every month but they can not pay for what we pay for what they take my money for when we claim! they give you a headache first. My work is been affected because of my num being off its am tired of this natasha calling me and giving me this small phones like apple 6s or apple se i didnt pay insurance for that i didnt take contract for those phones i dont need small phones my fingers are big. I have been going in circles with this people for long now and my num is offline i cannot be reached which is not good for my carreer i dont think cell c takes their customers seriously by using this insurance company for their clients oversly this insurance company doesnt understand the service delivery. I have 3 contracts with cell c and i dont mis my payments infact i did a debit order to make sure i dont miss them i expect a good service from them but all i got so far is a serious headache! do you guys know how a night without an iphone is like ? i cant do alot of things at work i cannot log into my work apps from home i can loose my job because of this the amount a pay a month for this insurance is enough to take another phone for a contract you ? and the amount i pay for this iphone is also alot its value is greater than a normal iphone 6s plus 16g and then this natasha tells me this nonsense today,tommorow and the day after i dont want stories i only need my iphone 64 gigs it doesnt have to be a 6s infact there is no difference i only need an iphone plus with managable gigs thats all am asking for give me a phone ive been paying for
You know its been like over two weeks since i claimed for my phone but it seems like this insurance likes to take my money every month but they can not pay for what we pay for what they take my money for when we claim! they give you a headache first. My work is been affected because of my num being off its am tired of this natasha calling me and giving me this small phones like apple 6s or apple se i didnt pay insurance for that i didnt take contract for those phones i dont need small phones my fingers are big. I have been going in circles with this people for long now and my num is offline i cannot be reached which is not good for my carreer i dont think cell c takes their customers seriously by using this insurance company for their clients oversly this insurance company doesnt understand the service delivery. I have 3 contracts with cell c and i dont mis my payments infact i did a debit order to make sure i dont miss them i expect a good service from them but all i got so far is a serious headache! do you guys know how a night without an iphone is like ? i cant do alot of things at work i cannot log into my work apps from home i can loose my job because of this the amount a pay a month for this insurance is enough to take another phone for a contract you ? and the amount i pay for this iphone is also alot its value is greater than a normal iphone 6s plus 16g and then this natasha tells me this nonsense today,tommorow and the day after i dont want stories i only need my iphone 64 gigs it doesnt have to be a 6s infact there is no difference i only need an iphone plus with managable gigs thats all am asking for give me a phone ive been paying for
i shouldve went to vodacom!!! leson learned.
i shouldve went to vodacom!!! leson learned.