Insurance Incompetence

Good day,<br> <br> This is my third complaint for the same issue<br> <br> I upgraded through the Apple Store in Nelspruit to the iPhone. My phone broke and then I submitted my insurance claim with C-Surance. Cell then declined after several complaints to fix my phone as they say Apple needs to fix it. After keeping my phone for a few months without feedback. Pathetic!<br> <br> They then advised me that I need to take it to Apple. At Apple they said they don't do insurance claims. Only if you have iCare. I declined iCare because I have my C-Surance with Cell C.<br> <br> Thus I haven't been using my phone for 4 or 5 month. I left the phone in my car because I could not use it. THIS IS CELLC's FAULT.<br> <br> Thus over the weekend of the 11th and 12th of July I realized it is missing. I blacklisted it, did the affidavit and police forms.<br> <br> No they tell me they wont pay out because it was negligence. <br> <br> I will take this matter to the Ombudsman and every media outlet available to me if this is not sorted ASAP.<br> <br> You gladly take my money every month for insurance and payment but receive no help. I have been a loyal customer since 2003. But I am done<br> <br> I am no done being put on hold!<br> <br> Get back to immediately,