Insurance from Cell C unrealistic time frames

Insurance on my device... Yoh worst experience ever. 1 I was caller number, it to get an agent to assist. 2. I was then told our repairs Centre is having problems and it may take 90days to fix your screen. Will you provide me with a handset? No we don't provide handsets. But wait, don't cancel your insurance because even though we are the ones having an issue with a repair Centre, we expect you to pay for it by taking whatever **** service we offer. Sorry Cell C, I'm extremely unhappy with your insurance it is by essence ****************. 3months? At the least provide an interim handset a person can use whilst you sort out your repairs issues. Why did I leave vodacom again, as soon as I'm done with this contract I am gone.