Insurance for fools

My phone was ****** in April 2017 in which it was insured via C Insurance. After almost two months awaiting feedback from these guys to tell me what I need to do to get my replacement phone, they informed me I need to pay an excess of R2000!!!!!!!! Keep in mind that you pay a premium every month and your excess is almost as much as the phone.

anyway... I then paid the R2000 in August 2017, went into a cell c branch and they faxed all the relevant documents off. two later I am still waiting for someone to call me or MY PHONE TO ARRIVE!!!. I am 9 months pregnant and ready to pop, I am sitting at home with no phone because Cell c feels the need to take my money and not give me service that is due to me. My husband works at night and he uses his phone, if anything should happen to me I literally have no way of getting hold of people.

All I want from you C insurance and Cell c is to give me my new phone! I am insured yet I need to wait two months to get this phone sorted. To anyone reading this, this is the worse service and network provider, they do not care about you or your well being!

If you call me mostly likely my husband will answer as its only his phone that I am able to use.