Insurance claim submitted in June for a ****** cellphone but I still don't have a phone and my account is still being debited for the contract.

I am beyond disappointed and dissatisfied by the service that I have received from Cell C and CSurance!! I submitted a claim for my ****** phone on the 6th of June and after numerous emails that were sent and calls made to CSurance, I didn't get any feedback regarding my claim until 3 months later!!! I was told that my claim has been approved but I have to pay an excess of about R400 (which was never communicated to me as part of the terms and conditions). I have since paid the excess and forwarded the proof of payment to CSurance. None of the consultants at the cell c stores can help me. I have sent 3 emails and have not received any feedback regarding my claim. What upsets me the most is that I am paying for a cellphone that I don't even have and I'm treated with utter disregard.

This needs to be sorted out immediately!!