Insurance claim still not closed from 15 July 2015

I submitted an insurance claim with Cell C on the 15/07/15 and after many mistakes on their behalf I only received my excess quote on the 4/08/15. I paid the excess on 6/08/15 and was made to wait even longer because 2 of the agents who said they had ordered my device had, in fact, not placed the order due to their own incompetence. I eventually got the order done and was waiting for the device when I was told by an agent that there was no stock. Which was ridiculous, if they had done their jobs properly I would have had my phone in July already. After having enough of their pathetic service I logged a complaint on Hello Peter earlier this month. I was contacted and told that the matter would be resolved within days. When I asked a representative about stock last week he told me that I would have to wait 2 weeks. I then told him that I was not prepared to wait that long and was going to escalate the matter so he sourced the device and said he would have it delivered this week. I asked him to send it to Watercrest Mall in Waterfall to Shop NO. LG17. This store is in KZN. HE sent it to a store in Rustenberg. Now I am being made to wait even longer. This claim was made 2 months ago