Insurance claim pending since 15 July

I submitted an insurance claim on the 15/07/15 to C-Surance. Every time I followed up the claim I was given excuses for why the claim was not approved. It was only approved 10 days after I submitted it, which is ridiculous. I was then advised that i would be contacted by a representative regarding the quotation for the excess fee, including the banking details but that also took a week to get to me and was only done because I sent a complaint through to C-Surance via email. This was 04/08/15, 20 days after the claim was submitted. I was then contacted by a team leader who sent me the excess quote which I paid and sent them proof of payment on 6/08/15. I placed an order for a Huawei P8 around the 8/08/15 but when I followed up the order I was told that the order was not submitted by the agent. I then asked the second agent to resubmit it. When I called to follow it up 3 days later I was told that the second agent also did not submit the order. The 3rd agent did submit it but I still have not received my phone as they keep saying there's no stock yet. It has now been 47 days since I submitted my claim. I have no choice but to complain, as the service received has been pathetic!