1 reviews | Active since Jun 2017
Insurance claim on LCD screen Samsung A5(6)
I completed my claim form and did submit my claim in time...customer service did call me once for the to pay the outstanding amount for the claim ..due its was successfull..I missed the call..they send my phone back from repairs an didn't repair it...due to I missed the phone call. I send the phone back to call me again my insurance... They then said the period of claim is expire..no my phone is still with repairs...and I hear nothing if C surance
Good morning Elfredo
When a device is booked in for repairs it is assessed and a quote is generated based on the findings, then the customer is notified of the quote and a decision of proceeding with the repairs will be taken based on whether the customer accepts or rejects the quote.
We'll get one of our team members to contact you and provide clarity.
Regards
Cell C | PN
Good morning Elfredo
When a device is booked in for repairs it is assessed and a quote is generated based on the findings, then the customer is notified of the quote and a decision of proceeding with the repairs will be taken based on whether the customer accepts or rejects the quote.
We'll get one of our team members to contact you and provide clarity.
Regards
Cell C | PN
Please be advised that Palesa has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN
Please be advised that Palesa has escalated this matter to Csurance for further assistance and feedback will be provided.
Regards
Cell C | PN