Insurance claim

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When I took this contract, I specifically said it was for my then 2-year-old who stays with my mother in a different province.

In January the phone got damaged, and I sent my daughter to Maponya Mall cell to take it there. And she was advised that I need to take it in myself. I called the Insurance department and was advised the same thing,I mentioned that I would only go back home in June (last month ) that's when I took it in (no one advised me that the is a time period for a claim) . After my *** call again to the insurance department an agent advised that I could book it in, this is now late May /early June which I did.

Phone was indeed collected, got a claim form and sent it back . Got a call around 16 June and the consultant was now asking why we only claimed 5 months later .And I advised the above. Was told the claim has been sent for review, okay no problem. Its now day 30 now feedback ,I had to send an email to you guys yesterday and was told the same thing by Xolise Ngema that the claim is still under review (turn around time of 14/21 days ) ,I called your call centre and spoke to a rude Snelizwi who transferred me to the repairs department hayike there I spoke to Nomthandazo (I spoke to my self to be exact ) that lady left me on a call for 30min. I am so disappoint with you guys @CellC your support service sucks!!!!!