insurance claim delayed

I took a cell phone contract for a samsung J5 last year in July and took out insurance in August. I was ****** on the 30th of May and claimed on the 31st however i am not getting any joy with the insurance because i am told that the billing report states that i last used the ********** 273 number in April which is not true the last time i used the phone and the sim card was the day it got lost i think 20 minutes before it was ****** i was on watsapp and the si card was active all along so i am annoyed that it would take this long for something that is not true if you are talking about when last i called or dialeed using the sim card was in the middle of May and that was because i had run out of airtime the week before the phone was taken i loaded data twice 100mb and igb so if you are coming with stories not to pay you do not know me i have never missed a payment not even once so you better pay out that insurance because as we speak you debited money again for insurance on the 1st of June and yet i dont have a phone what the f******* am i supposed to do vodacom pay out in 24 hours you have the case number what do u want