INSURANCE CLAIM - Calls not being attended

On the 28th of April 2015 i lost my phone (Samsung galaxy S4). I blacklisted the phone on the same day and also reported the incident at Jeppe Police station. On the 29th i then filled the Claim form and sent it back to them with the required supporting documents. I was told to contact them today (30th of April) from 11am and since morning i have been trying with no luck. All the thousand calls i made went unanswered. I then contacted the Cell C head office and spoke to Mandla Ncube who promised to get a consultant to get back to me soonest and that was an empty promise. CELL C OR C-SURANCE SUCKS BIG TIME. THEIR STUPID CALL CENTRE IS USELESS. THIS GOES TO SHOW THAT MY MONTHLY INSURANCE PREMIUMS ARE ALL FOR NOTHING SINCE NOBODY IS COMMUNICATING NOR WILLING TO ASSIST ME IN GETTING A PHONE REPLACEMENT.