ZL
Zakithi L
1 reviews | Active since Aug 2018
15 Jan 2020, 16:51
Insurance Claim
I wish they could be bought by a network that have good service. Am ****es with their service.I went to Westwood Cell C for insurance claim.First they **** and said they don't blacklist,when I call Cell C they said is a lie.When you ask for a manager you don't even see the manager his always locked at back,I sat for an hour thinking he'll attend me as an instore customer.insurance department said they will decline the claim because they have been waiting for the screenshot of the blacklist.Am out of phone but I have insurance with a *** network. ***.Bull**** service.Me going up and down for nothing all my travels for nothing.
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Replies (3)
Cell C's replyOfficial
15 Jan 2020, 17:16Good day Zakithi
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Support team. We will be in touch.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Support team. We will be in touch.
^NT
Cell C's reply15 Jan 2020, 17:16
Official
Good day Zakithi
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Support team. We will be in touch.
^NT
Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience. We would like to assure you that this is not the norm at Cell C, nor is it the level of service that we aspire to provide.
The matter has been escalated to our Support team. We will be in touch.
^NT
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Zakithi L's updateReviewer Update
15 Jan 2020, 18:02Please advise when I will be notified of the feedback.
ZL
Zakithi L's update15 Jan 2020, 18:02
Reviewer Update
Please advise when I will be notified of the feedback.
ZL
Zakithi L's updateReviewer Update
15 Jan 2020, 18:03And when will I get my access fee
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Zakithi L's update15 Jan 2020, 18:03
Reviewer Update
And when will I get my access fee