kS
katlego S
1 reviews | Active since Oct 2019
08 Jun 2021, 09:37
Insurance Claim
hi i claimed a lost phone from cell c insurance my 1st claim was in 2019 around nov i paid access for 300 because screen was damaged this time its lost 2nd claim they wanted 749.90 i paid that and my contract is coming to an end i was not told to put a notice month before how does that implicate me? and insurance wants to give me the same device which i do not understand y such a huge claim.am told my device would be delivered next 5-7days very long
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Replies (4)kS
katlego S's updateReviewer Update
08 Jun 2021, 10:06i did contact them if you read and understood my query i did speak to them hence this was my next platform to get hold of you.
kS
katlego S's update08 Jun 2021, 10:06
Reviewer Update
i did contact them if you read and understood my query i did speak to them hence this was my next platform to get hold of you.
Cell C's replyOfficial
08 Jun 2021, 11:00The access fee increases on a yearly basis and the amount also depends on the type of device and the insurance cover you have.
Referring to the subscriber agreement terms and conditions; at the end of the contract term you are required to inform us of your intentions to cancel or upgrade the contract. Should we receive no communication from you, your contract will then continue on a month to month basis.
^MM
Cell C's reply08 Jun 2021, 11:00
Official
The access fee increases on a yearly basis and the amount also depends on the type of device and the insurance cover you have.
Referring to the subscriber agreement terms and conditions; at the end of the contract term you are required to inform us of your intentions to cancel or upgrade the contract. Should we receive no communication from you, your contract will then continue on a month to month basis.
^MM
kS
katlego S's updateReviewer Update
08 Jun 2021, 12:49I WOULD LIKE TO CANCEL
kS
katlego S's update08 Jun 2021, 12:49
Reviewer Update
I WOULD LIKE TO CANCEL
Cell C's replyOfficial
08 Jun 2021, 15:14We will contact you.
^MM
^MM
Cell C's reply08 Jun 2021, 15:14
Official
We will contact you.
^MM
^MM