INSURANCE AND SIM SWAP

<p>I have been trying to do a Sim swap for THREE(3) WEEKS now and no one can assist i have been transferred from one department to the next the post upgrade service received is appalling . i even requested that the Retentions Consultant (Khayelihle Mabuza) assist with the sim swap but to date have has no response from her and its almot been a month now and I also have a scond contract which i always ha insurance on an when i called the call centre last week to find out the process involved in submitting the claim as it was ****** I was advised that there in no insurance on the phone and at NO time did i cancel my insurance i have been a CELL C subscriber (Contract holder) for more than 12 years and if this is how they treat ther customers after so many years of support its just appalling.</p> <p>Contarcts are in my name Tynisa Rafferty i can be contacted via email at **********