Insurance

I'm very annoyed with cell C insurance. Bought an insurance for my new phone which has 2 sim card slots and advised the consultant accordingly that I wish to insure the new devise as with the number I upgraded on as well as an alternative number in which the initial phone that was contracted on was lost. The consultant went on and also insured the device which was already lost by the time I bought the insurance. I never review my bank statement as 8 have no reason to do so more often seeing that I'm a cautious person when it comes to buying things like insurances and other products that's may result in debits. I have brought this manner to cell c and I'm being questioned a lot whereby I feel that their offices should have information on. They then revert and tell me that, they are unable to refund me my premiums as they need proof that the phone was insured prior to the incidence, honestly speaking I don't even understand their enquiry. I have since exhausted my data and time to have all my premiums refunded as the mis***e was with the consultant who never sold the product in the right manner. At this point I await further correspondences from them whether to cancel the insurance prior to a resolution and wait until my claim is resolved. I have firther requested them to retrieve the recordings between myself and the consultant in order to verify my claim and unfortunately I'm waiting in vain as they come back with million questions which are unnecessary. Cell c I want my premiums back from June 2021 until the last day of debit please