Insulting

I get a phone call from customer care just to give me a number to call and that number just rings. Are you people going to assist me or not

Phoning me and telling me your not going to resolve my problem is not helping me. 7 day rule out of box failure an exchange or refund is to be done. Cell C doesn't think so they are the only company in the entire continent that operates like this. Must be cause I am white. Waisted R3700 on something I can't use.

Cell C clearly has no customer service still waiting for my issue to be resolved, next time get the ceo to phone me not a customer care agent that admits they are the wrong people to be speaking to!

Still waiting time i get my legal team involved.

Please stop insulting my intelligence i know this is purely cause i am white!!!!!!!! Next time don't get a call center agent to call i want to speak to someone SENIOR !!!!!!!!!!!!!!

And your the only company i have dealt with that has this rule. I paid through my neck for a device that is going to blow up when i charge it and has never got signal. And yes it does cause if i were any other color you would not be treating me this way!!!!!!!!!!

Lets leave it at that my lawyer will be in contact!

I have had a call from a lady who is trying to assist me in this matter witch I am very grateful full for, unfortunately it's taken them nearly 6 months to do so, yet the blatent lies told by the store that the accessories etc weren't there when I returned the divice is beyond me. When I booked it in I was told to call customer care as to the process and findings, when calling customer care (repairs) I was told they did a software update, they could not tell me what was wrong with the divice and why they had done the software update, none the less the phone came back and did the same thing so I had sent it in to LG as in the interim I had spoken to LG and the phone goes to their outsource repair center from Cell C anyway. I was then told they (LG) replaced the mother board of the phone, now I sit with a phone that has an IMEI and a box that has a different IMEI and they to just replaced it cause I said it was faulty so between Cell C and LG doing their job is too much of a hassle. Not one looked at the phone cause not one can elaborate on what was wrong with it. In all honesty this shouldn't have gone this far Cell C should have replaced my device when I took it back with in the 7 days. I will never do business with Cell C or LG again and word of mouth is a powerful thing. I would just like my money back. I have spent so much money phoning up and down, sending emails, legal fees having to borrow phones and then end up buying a new device. We'll done Cell C and LG way to go. I have spoken to MTN Vodacom and Telcom they all state the same that when a device is baught cash and you bring it in with in the 7 days they exchange the device. Witch brings me to another thing when I purchased the phone I was not given the normal lay out any other store would give you regarding electronics I had to ask if the 7 day rule applies and I was told yes, my cousin was with me the day I baught it and can witness to that. The sales consultant was more interested in the sale than actually doing her job. No I am still sitting with a phone that is useless, I can't even sell it cause the box and phone IMEI don't match.