sG
shahista G
1 reviews | Active since Feb 2014
13 Feb 2022, 05:59
Instructions not followed properly
I took a new contract for 2 devices under 1 contract. I advised the consultant that I will use 2 of my existing prepaid numbers on both devices and did not request a new sim. Upon receiving my parcel, there was a new sim given with a different number and all the benefits was added to it instead of it being on 1 of my prepaid numbers. I telephoned customer service and was advised that I need to do a number change and the cost is R250. I refuse to pay this cost as i did not request for a new sim. This fault is not on my part. This needs to be sorted out.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
13 Feb 2022, 13:12Hi Shahista
Thank you for reaching out.
Please send the detailed request , the numbers in question that you requested to be on contract and the sim card numbers received.
^NH
Thank you for reaching out.
Please send the detailed request , the numbers in question that you requested to be on contract and the sim card numbers received.
^NH
Cell C's reply13 Feb 2022, 13:12
Official
Hi Shahista
Thank you for reaching out.
Please send the detailed request , the numbers in question that you requested to be on contract and the sim card numbers received.
^NH
Thank you for reaching out.
Please send the detailed request , the numbers in question that you requested to be on contract and the sim card numbers received.
^NH
sG
shahista G's updateReviewer Update
14 Feb 2022, 15:56Hi,
I want the benefits to be transferred from *** (new sim) to *** (existing prepaid sim). The benefits must be sent to *** number every month. I am not in agreement to pay the number change cost as i have not requested a new sim.
I want the benefits to be transferred from *** (new sim) to *** (existing prepaid sim). The benefits must be sent to *** number every month. I am not in agreement to pay the number change cost as i have not requested a new sim.
sG
shahista G's update14 Feb 2022, 15:56
Reviewer Update
Hi,
I want the benefits to be transferred from *** (new sim) to *** (existing prepaid sim). The benefits must be sent to *** number every month. I am not in agreement to pay the number change cost as i have not requested a new sim.
I want the benefits to be transferred from *** (new sim) to *** (existing prepaid sim). The benefits must be sent to *** number every month. I am not in agreement to pay the number change cost as i have not requested a new sim.
sG
shahista G's updateReviewer Update
16 Feb 2022, 10:32I am still awaiting a resolution to my query. Its been 3 days.
sG
shahista G's update16 Feb 2022, 10:32
Reviewer Update
I am still awaiting a resolution to my query. Its been 3 days.
sG
shahista G's updateReviewer Update
17 Feb 2022, 11:31I am still awaiting a call/response from cell c. This is very unprofessional and prejudicial. I am being billed each day for this contract but the query is not being resolved. How long does such a query take to be resolved?
sG
shahista G's update17 Feb 2022, 11:31
Reviewer Update
I am still awaiting a call/response from cell c. This is very unprofessional and prejudicial. I am being billed each day for this contract but the query is not being resolved. How long does such a query take to be resolved?