INSTRUCTION TO CAP LIMIT ON THE NUMBER NOT DONE

CASE NUMBER ***<br> We urgently need feedback on the above mentioned case number which was opened on 1 October 2015. The facts of the matter are as follows:<br> On 1 October 2015, I was shocked that a debit order of R6 125.76 went through our business account and this was the first debit order on the contract (WiFi Router) we had signed up. I immediately called Call Centre. After speaking to a number of people, I was finally able to explain my shock to the person on the other line. He checked on my account and explained that I had an open line thus the reason for such a high bill. I responded that we had capped this account when we app**** for it with the Consultant, Lolo, at Forest Hill Mall Cell C. On 2nd October, I went to Forest Hill and spoke to Lolo. She was also surprised on what I told her. She checked the system and confirmed that the account was not capped which was contrary to our instruction. She called Cell C and reported this and later on the account was capped while we were there.<br> I then had a talk with the store manager, George and explained the issue at hand. The debit order above has to be reversed ASAP. For not carrying out our instruction, someone has to pay!