GD
Gavin D
1 reviews | Active since Mar 2009
28 Jun 2020, 10:47
INSP Internet Non-Service Provider
In a nutshell. Cell C gave no service at all. They stole the sim card I paid for. I gave 6 weeks notice to cancel my month to month 'contract' (inverted commas because a contract is supposed to work for both sides). They said they would fetch their router. I organised it. They didn't arrive. They say I owe them money from 3 years ago. A technical consultant phoned me after my last Hellopeter post, all friendly and helpful. I haven't had a response in 6 weeks.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
28 Jun 2020, 11:22Good day Gavin
We apologize for the delay, a follow up request has been sent and feedback will be provided.
Do expect communication.
^PN
We apologize for the delay, a follow up request has been sent and feedback will be provided.
Do expect communication.
^PN
Cell C's reply28 Jun 2020, 11:22
Official
Good day Gavin
We apologize for the delay, a follow up request has been sent and feedback will be provided.
Do expect communication.
^PN
We apologize for the delay, a follow up request has been sent and feedback will be provided.
Do expect communication.
^PN
GD
Gavin D's updateReviewer Update
15 Jul 2020, 07:20still nothing
GD
Gavin D's update15 Jul 2020, 07:20
Reviewer Update
still nothing
Cell C's replyOfficial
15 Jul 2020, 07:43Hi Gavin
Apologies for the delay in providing feedback.
Please note that the amount you were charged was a claw-back fee for the router that is still in your possession.
^MM
Apologies for the delay in providing feedback.
Please note that the amount you were charged was a claw-back fee for the router that is still in your possession.
^MM
Cell C's reply15 Jul 2020, 07:43
Official
Hi Gavin
Apologies for the delay in providing feedback.
Please note that the amount you were charged was a claw-back fee for the router that is still in your possession.
^MM
Apologies for the delay in providing feedback.
Please note that the amount you were charged was a claw-back fee for the router that is still in your possession.
^MM
GD
Gavin D's updateReviewer Update
15 Jul 2020, 09:37I made an appointment with Cell C Fibre to fetch the router at my house, they never arrived. It is still at my house, waiting to be collected. 4 years now
GD
Gavin D's update15 Jul 2020, 09:37
Reviewer Update
I made an appointment with Cell C Fibre to fetch the router at my house, they never arrived. It is still at my house, waiting to be collected. 4 years now
GD
Gavin D's updateReviewer Update
08 Aug 2020, 12:00Still no response
GD
Gavin D's update08 Aug 2020, 12:00
Reviewer Update
Still no response
GD
Gavin D's updateReviewer Update
08 Aug 2020, 12:05This is exactly the after sales 'lack of' service that caused me to give 6 weeks notice and change providers
GD
Gavin D's update08 Aug 2020, 12:05
Reviewer Update
This is exactly the after sales 'lack of' service that caused me to give 6 weeks notice and change providers