****ing Idiots that can't answer a simple ****ing question!!!

There has been enough funds in my account since 22/12/2021 and Cell C has failed to debit my account. After worrying why my debit order has not gone off, I contacted Cell C on 03/01/2022 and the reason why my account was not debited was because its a public holiday on my debit date which is 27/12/2021. I then requested to speak to a manager and was told I will get a call back in 30min, still today 07/01/2022 I never received a call.

I called again on 04/01/2022 and requested to speak to a manager. I was told that Cell C tried to debit my account on 24/12/2021 but it didn't go through. Bare in mind there has been sufficient funds in my account since 22/12/2021. I was then told that my account was changed from savings to Cheque account. According to my knowledge Capitec doesn't have Cheque accounts only Savings and Credit, WHY WAS IT CHANGED TO CHEQUE???!!! The manager assured me it was changed back to savings and re-submitted my debit order for 05/01/2022.

It is now the 07/01/2022 and still my account was not debited, which is when I received a call from Cell C collections. I then called in again to find out what is happening with my account and why it was not debited STILL NO ANSWER!!! I then request to speak to a manager and again get told I will be called back...

No one can give me a valid reason why my account was not debited and no one can seem to fix the issue!!!

This is not the first time this is happening with Cell C and I've been a loyal client since 2014!!!

This needs to be resolved as in NOW and I am not going to pay more than my instalment!!! I refuse to accept the ****ing **** service and *********** agents answering when I call!!!

If this is not resolved today I will take this to the Credit Ombudsman and expose the *** Cell C is busy with on social media... When my contract is done I am cancelling and moving to another network!!!