infuriated at absolute lack of responsibility and utterly shocking service!!!

<p>Last year I decided to take up a Cell C Buy out contract as I had endless drama with my previous service provider. The service I received was outstanding and everything was smooth sailing. I then moved abroad, but before I did I contacted Cell C, informed them I wished to continue with my contract however my mom would make use of it and I would continue to make payments every month. I was told this is possible and I would need to pay a fee to port her number to the contract ( she has a Cell C Prepaid sim) , this I agreed to. I went to Cell C Hemingways and provided them with all the necessary documents, they then informed me they would port my moms Prepaid Cell C Number to the contract and take my number off and note it as a prepaid number. I asked If I needed to give my sim to my mom and they said no, this was not necessary. I have been abroad since September and from September to date my mom has not received a single benefit. I contacted Cell C via Social media, informed them of the situation, after investigation they asked me to please send through my prepaid number and the number on my SIM card as well as my moms number and her Sim number. It is then found that Cell C Hemingways allocated my moms number to my sim card. The person I dealt with via social media was rude, accused me of making an error etc/ All I want is for Cell C to rectify their mistake, since a SIM swop will now be required again I just want them to pay for this and compensate for 5 months of benefits not received. I cannot understand why this is so difficult to comprehend and why it is so difficult o understand that an individual at one of your stores made a mistake. I had great service form Cell C and now I just want to close this contact and not have any dealings with you at all. I am so angry and so annoyed, I send home money every month to make sure that the funds are available for my debit orders, but why should I continue to pay for a service that is not being provided due to negligence and due to the fact that Cell C are not taking responsibility????</p>