Infringement on consumer protection rights

Monday, 27 July 2020 I requested a call back from cell c with regards to upgrading my contract. Tebogo called back and advised that the special I wanted was over but he could still help me with the device. We were going through the process and the call cut. I tried calling back but was advised that he was busy on another call and would call me back. Today, 30 July 2020, I am still waiting for Tebogo to call back. I called cell c and was pushed from dept to dept only to speak to Kgomotso who advised that my order has already been processed!!! Now that would be ecstatic news if 1) Tebogo had gone through the terms and conditions of sale with me, the buyer, 2) i accepted these non existent terms and conditions and 3) i was advised when i woukd receive my device. Kgomotso in all is wisdom decided he would rather transfer me to another department to cancel my order and then we can start the process again! When i asked to speak to his manager, his response was that he cannot do that as he is working from home. All he can do is tranfer me to cancellations. When i insisted i wanted to speak to his supervisor, he said he will email her to call me back as he cannot provide me with her name or contact details. Lets see how long 'she', whoever she is, takes to contact me back and waste more of my time and infringe on my consumer rights!!!