Inferior service and *********** staff at Cell C.

Yet another nightmare with Cell C.

I have been without internet connectivity 4 few weeks now on my data sim and every time I phone in I get given different numbers to phone or I get information that does not solve the problem. When I phoned in for the last time I was told to rather go in store for assistance. I went into the store today and was told that my simcard was damaged that's why there's no connectivity and they did a sim swap for me. The sim card never gets removed so how is it damaged? I was instructed to only insert the sim after 3 hours and that's what I did but I still have no internet connectivity. I have lost connectivity countless times and I can't seem to see why there is so many issues with cell c. My friends are on other networks and they don't have any issues. Why is Cell C turning out to be so inferior. I pay every month but I don't get what I pay for.

I do business online and I am losing money and important clients because they are unable to reach me on platforms such as whatsapp. This is causing reputational damage and makes me look like an unreliable service provider. I have been with Cell C for many years and I am very close to moving to another service provider.

I have to spend hours and hours on the phone with Cell C every time i lose connectivity because the customer support is just so poor and this often goes on for up to a month. How can it take so long for a complaint to be resolved. Who has time to sit on a phone all day trying to get help from a company that causes such length disruptions?

I am a paying customer!!!!! So why should I beg for something that I pay for? Something that was promised to me?