Inferior Service

I am a new client with Cell C. Sadly the service has been shocking. I agreed to a debit debit on my contract. My bank account does not get debited, so my cellphone goes unpaid. I get numerous smss with threats to suspend my line. I've called twice to resolve this matter with no success. Then I get a call from the accounts dept where I again explain that I have signed and agreed to a debit order. I am then told OK no problem they will change the branch code and call me back the following day to communicate with me again. I've never heard back until today receiving a sms from a registered credit bureau which I have now been handed over to. What about all the recorded phone calls and the notes added on the system? This is really disgusting handling a customer in this manner, never mind a new customer. I am now so sorry that I left Vodacom, not once did this with the 18 years I have been with them...from a very disgusted customer.