Inexcusable level of incompetence in a basic process.

NEVER EVER EVER deal with this company or call centre. I have had a pay as you go service for years but was in the market for a new phone so when their sales centre called and offered me one, I loved the synchroncity and went for it. BIGGEST mistake of my life! Since receiving the handset in Dec 2017, and immediately seeing it was a completely useless product for my needs (not enough memory to hold my basic apps - and I hadn't taken one picture/video yet!) I called them after 48hrs to advise it needed to be collected from my workplace. BEFORE I agreed to the phone, I specifically asked about this policy and was assured I could return it if it was not suitable for ANY reason. This after first going to a local branch to give it in and settle it, but being wholly dismissed and advised I HAD to do it through the call centre. Surely this is why your have a branch? To get in-person immediate service?!

So since middle of December last year this phone has been sitting at the front desk at my workplace waiting to be collected. We are open from 6am to 7pm - no excuse that they cannot access the phone to be collected! In the meantime, if I run out of data, my clients cannot contact me if I am not at WiFi. And I cannot load more data the way I always had been, because the contract is now live. I had bought an extra data bundle which I pay an extra R99 for but I have no access to because the old phone I'm using is not a dual SIM. The contract gives me very little data and airtime so after a couple of days in the month I'm uncontactable and unplugged from school groups about my children's care and work groups - so absent as a parent AND losing out on income!!! I have spoken to countless people at the call centre for this still to be unresolved. But ridiculously - here I am....going into March 2018, with yet another broken promise from call centre that the handset would be collected yesterday. No accountability - no urgency - no customer service here. I'm at a total loss - what to do? !