Ineptitude and incompetence under new business

I have been on the phone all morning to try to cancel a simcard from cell c for a simcard which was ****** from me by an employee, I was passed around from pillar to post with nothing actually being done to adress my complaint, with Jorge Mendes as CEO I was hopeful of change at cell c mendes joined the company in July this year and perhaps he is still getting his house in order but then don't open a business until your staff are adequately trained and are able to be accountable for how they speak and deal with customers, I haven't even been with them for a month and already I long for Vodacom instead, even Telkom does a better job than cell c