Inefficient Service from Cell C Yet Again

A contract on my moms name was requested to be changed to my brothers name in January. All required information was submitted yet nothing was done. Yesterday I sent an email to the store advising that this was urgent as it was required in January. I was told that feedback would be provided an hour or two later. A day later with a follow up email sent from my side and still no feedback. Hopefully this post will get a timeous response although I won't hold my breathe!