Inefficient & Complicit in *****

I am a victim of ***** as someone opened a Cell C contract using my name and ID number *****ulently in 2019. I reported this to Cell C and the is still not resolved. I have been on the phone the whole morning trying to get hold of Cell C's ***** department and none of the *********** people I spoke to knows what the number is or how I can get hold of it. It seems that Cell C finds this kind of business dealings acceptable and it speaks to how inefficient they are as a mobile service provider. I have spoken to the Southern African ***** prevention services and they advised that Cell C needs to list me as a victim of *****, however how do I do that if no one at Cell C is able to help or escalate my query accordingly?