Inefficient Cell C ***** Team

A *****ulent Cell C contract account was opened using my banking details and ID. The first deduction off my bank account was in January 2023. I noticed the account in my Transunion report and logged a dispute to have this removed. I received feedback from Transunion that they have removed the account from my profile as they had not received any evidence from Cell C to counter my dispute. I logged a query with Cell C's ***** team in July and again in September of which I received a case number. I submitted the relevant supporting documentation including my bank statements from January as proof of the unauthorised debit orders. I was informed I would receive feedback within 48 hours however post the SLA, I had to follow up to get a status update on the case. I was informed that the contract upgrade was declined and the line terminated. I was also informed that my Cell C account would be credited. I challenged this as I have never opened a Cell C account therefore had no access to this so called account. My other argument was that Cell C debited my bank account directly, therefore why had they not returned the funds back to my bank account. I escalated the issue on Instagram as getting through to the call centre, specifically the contracts team is tedious. I was informed I would be contacted of which I was but I was informed of the same thing I challenged. My request was simple, cancel the whole account and contract, check my bank statements for all the amounts debited and pay me back my money directly to my bank account. This has been ongoing since the 24th of September 2023 and I am beyond frustrated at how inefficient this process has been.