Inefficient and rude *****

I took out a policy with C surance at the end of July 2015. My phone was ****** and started the process of a claim. I sent in documentation as per requirement. 3 days after sending the docs off ,i call to find out what is going on. Apparently sll of a sudden i dont have a policy. I must go off and get a bank statement from my bank. I explain i dont have the time to, i get off work at 7. So they must find it these consultes yell at me. I ask to be trasfered to the team leader. I end up holding the line for 10 mins and then they hang up. I call two times after that and go through the same process, still hung up on when i ask to speak to a team leader. After that i cant get through at all. The line claims it doesnt recognise my number at some point. There after i keep holding the line. A lady going be Nancy promised she would call with a recording at 3. I called atfer 3 because i hadnt received a phone call and received no answer and was put on hold for 30Mins. Now im not stupid, i see what is going on here. I am willing to go all the way to an ombuts with youll cos i tried to get this done. C Surence are a bunch of ****** and so are they employees Jerome, Nancy and Delwin.