Inefficient and Ineffective Porting department

I ported my number to cellc. I was not receiving any sms's from my Bank which redirected my to Cellc. I logged a fault on the 26 November. Their turnaround time to resolve is 24hrs. They have not fixed it till date. No matter who you speak to. I spoke to Bongani, Thatho, Luke ludidi or Morne davel. None of them has helped. In fact they have forgotten about me and only remember when I call in to complain only to be forgotten again. Why Port to CellC if they can even help you with receiving basic things like SMS's.