Inefficiency leads to further billing

So tired of never getting anything done properly the 1st time.<br> <br> I went to the trouble of making a direct payment to cell c in March to pay up a contract phone and cancel the contract. I was instructed to make payment of the final balance via EFT and fax the proof to retentions. I did exactly that although it took 4 days of continuously trying to fax the proof before I got hold of someone in retentions who agreed to allow me to email it. I then followed up to ensure payment was in order and the account was closed - and received confirmation thereof from Zia.<br> <br> Only to be debited again on my debit order date!!!!!<br> <br> Why is it so hard for these companies to close things off properly?? I've now had to spend another 40 minutes on the phone being transferred to 4 different people before anyone can lodge a claim on my behalf. And now I have to wait another 2 days for someone to contact me to gather the details - AGAIN - and then who knows how long before they refund me.<br> <br> Useless service provider!